FAQ
How do I pay for my order?
We currently accept the following methods of payment: Visa, MasterCard, Amex, Solo as well as Paypal.
Where do you ship and how much does it cost?
All UK and Northern Ireland orders are shipped with DPD. All EU orders are shipped with UPS. Please find the breakdown in the table below:
| Group A | United Kingdom (Ex. Northern Ireland) | £5 |
|---|---|---|
| Group B | France, Germany, Northern Ireland, Ireland, Belgium, Netherlands, Luxembourg, Monaco | £10 / €12 |
| Group C | Denmark, Finland, Austria, Czech Republic, Greece, Italy, Poland, Portugal, Spain, Sweden, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Norway, Switzerland, Bulgaria, Croatia | €18 |
| Group D | Iceland, Turkey, Cyprus, Malta | €36 |
Why do my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
I placed a successful order but why didn’t I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after one hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.
When will my order arrive?
Shipping time depends on your location. UK orders placed before 4pm will be delivered between 1-4 working days, Northern Ireland and central Europe within 5 business days and all other countries please allow up to 10 business days. Note these transit times are estimates and may vary.
Do you accept returns?
Yes, please refer to the Returns section in our terms and conditions.
How can I contact you?
Please e-mail london@supremenewyork.com with any question regarding your order.
Will I be charged tax or customs on orders?
You will not be charged any extra tax or customs if you live within the EU. If you live outside that zone, you may be charged customs or import tax. 1994 INC LTD T/A Supreme is not responsible for import duty or custom tax, and this is solely the responsibility of the buyer.
VAT
VAT is included in the prices showing on the website, but will be deducted if you live outside the EU (Iceland, Monaco, Norway, Switzerland, and Turkey).
Can I track my order?
Once your order is shipped, you will get a confirmation and a tracking number from UPS.
What time do you update your online shop?
Generally, we update our online shop at 11AM local time in NYC, Japan and London.
When are particular items released?
Most of our items do not have set release dates. Please sign up for the Supreme newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.
Do you re-stock your inventory?
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
I've added an item to my cart, but it is now sold out.
Products on our site are sold on a first come, first served basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.
Do you offer gift cards?
We do not offer gift cards through the web shop however you can purchase a gift certificate at the Supreme London store.